Return Policy
If your order arrives damaged or defective, please contact us within 5 days of delivery. We will arrange for a replacement at no additional cost and cover any shipping charges. Please provide photos of the damage or defect along with your order number to facilitate the replacement process.
If you receive an incorrectly labeled product or if we send you the wrong item, notify us immediately. We will send the correct item and handle any shipping fees involved. There is no need to return the incorrect item unless requested.
Please note that we do not offer refunds for buyer’s remorse or items incorrectly ordered by customers. Each product is printed on demand according to your specific selection and cannot be exchanged or returned for reasons other than product defects or fulfillment errors.
To start a return or replacement, please contact our customer service team here. Include your order number and detailed reasons for the return, along with any supporting photos if applicable. Our customer service team will guide you through the process and provide all necessary assistance.
Refunds are processed only for items that are defective, damaged, or incorrectly labeled. Once we confirm the issue and receive the required proof, a refund will be issued to the original payment method used during purchase.
For more details about our return policy or if you need assistance with a specific issue, please don’t hesitate to contact our customer support team. We are here to help ensure that your experience with Escapen Shop meets your expectations.
