When will I get my order?
Orders are typically delivered within 5–10 business days from the date of order placement.
Please note: During busy periods, holidays, or peak seasons, fulfillment times may be longer than usual, and minor courier delays can occur. We appreciate your patience during these times.
Where will my order ship from?
All Escapen products are printed and shipped from facilities located within the United Kingdom ensuring fast delivery and compliance with local standards.
My order should be here by now, but I still don't have it. What should I do?
Before contacting our support team, please complete these quick checks to help us assist you faster:
- Review your shipping confirmation email to confirm there were no errors or typos in your delivery address.
- Check with your local delivery depot or Royal Mail sorting office to see if they are holding your parcel for collection.
- Check with your neighbours or building reception — couriers may leave parcels in a safe place or with a neighbour if no one is available to sign.
Important Policy Notes
If your package is lost, damaged, or significantly delayed beyond the estimated delivery timeframe, you must notify us within 15 days of the estimated delivery date to be eligible for a replacement or refund (subject to the terms outlined in our Return & Refund Policy).
Please be aware: We cannot issue refunds or replacements for orders delayed or lost due to an incorrect or incomplete delivery address provided by the customer at checkout. It is your responsibility to ensure your address details are accurate before completing your purchase.
If you have any further questions about shipping or delivery, please contact our customer support team — we are happy to help!